Your satisfaction is our guarantee. At Asics AE, we have designed our returns process to be as simple and convenient as possible. If you are not completely satisfied with your purchase, you can return it for free within 30 days.
Our 30-Day Free & Easy Return Policy
- Timeframe: You have 30 days from the date of delivery to initiate a return.
- Cost: All returns are completely free. We will provide a prepaid shipping label.
- Condition: Items must be returned in their original, new, and unworn condition, with all tags attached.
- Exceptions: Items marked as ‘Final Sale’ are not eligible for returns or exchanges.
How to Initiate a Return
We’ve made the process straightforward.
Step 1: Contact Our Team To begin your return, please contact our customer service team via our Contact Us page. We will provide you with a prepaid return label and detailed instructions.
Step 2: Prepare Your Parcel Please package the item securely, preferably in its original box, to protect it during transit.
Step 3: Collection or Drop-off We will arrange for a convenient collection of the parcel from your address with our courier partner, Aramex, or provide you with instructions for a nearby drop-off point.
Refund Process & Timeline
- Inspection & Processing: Once your returned item is received and inspected at our facility, we will process your refund within 1-2 business days.
- Refund Method: Your refund will be credited to your original method of payment. Please note it may take an additional few days for the funds to appear in your account, depending on your bank.
- Confirmation: You will receive an email notification once your refund has been processed.
Exchanges, Damaged or Incorrect Items
- Exchanges: The fastest way to arrange an exchange is to return your item for a refund and place a new order.
- Faulty Items: In the rare event that you receive a damaged, faulty, or incorrect item, please contact us immediately. We will resolve the issue for you by arranging a free replacement or a full refund.
For any questions, our team is always here to assist.
Contact
Address:Sheikh Zayed Road 154
Dubai, Dubai
United Arab Emirates
Email: [email protected]
Phone: +971 4 58 293 4429
